Download Microsoft Dynamics 365 Customer Experience Analyst.MB-280.PremiumDumps.2026-02-04.121q.vcex
| Vendor: | Microsoft |
| Exam Code: | MB-280 |
| Exam Name: | Microsoft Dynamics 365 Customer Experience Analyst |
| Date: | Feb 04, 2026 |
| File Size: | 5 MB |
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Demo Questions
Question 1
A company has two departments. Each department uses only custom forms and views designed for each department. Currently, all users can view all forms and views.
The company wants to improve usability for its users.
You need to limit users to only individual department forms and views.
What should you do?
- Create a model-driven app for each department.
- Use a hierarchy security model.
- Use security roles.
- Add an area for each department within the site map
Correct answer: C
Question 2
You need to ensure that a user named User1 can assign salespeople to sales territories. The solution must use the principle of least privilege.
To which security role should you assign User1?
- Sequence manager
- Sales team member
- Vice president of sales
- Forecast manager
Correct answer: C
Question 3
You are customizing a workspace in the sales accelerator.
The workspace must display the industry of a company.
You need to configure the work item appearance for a company.
Which two settings should you modify? To answer, select the appropriate UI element in the answer area.
NOTE: Each correct selection is worth one point.
Correct answer: To work with this question, an Exam Simulator is required.
Question 4
You manage a Dynamics 365 Sales environment where users can only view and edit their own records.
User2 is assisting with User1’s opportunities while User1 is on vacation. User1 remains the owner of User1’s opportunities.
User2 has reported that they CANNOT update User1’s opportunities.
You need to diagnose the issue.
What should you do?
- Ensure User2 is added to an Access team.
- Ensure User2 is added to the Sales team.
- Ensure the record is assigned to User2.
- Ensure User2 is added to the Owner team.
Correct answer: B
Question 5
A company uses Dynamics 365 Sales Professional.
A new enterprise sales owner team must be created. The sales manager will be responsible for adding members and removing members from the team; a developer is available to assist.
You need to create the new team.
Which two values must you configure? Each correct answer presents part of the solution. (Choose two.)
NOTE: Each correct selection is worth one point.
- Business unit name
- Team channel name
- Team administrator
- Team description
- Team name
Correct answer: CE
Question 6
You are working a list of leads in Dynamics 365 Sales.
You have a custom security role that contains the following privileges: create and edit user-level privileges on the lead and note entities. business unit-level append, append to, and assign privileges on the lead and note entities. organization-level share privileges on the lead and note entities.
You need to perform the following actions on leads:
add notes to leads.
assign leads to other users.
How should you manage leads? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct answer: To work with this question, an Exam Simulator is required.
Question 7
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen,
You recently implemented Dynamics 365 Sales within your organization's sales team. Based on the initial evaluation, adoption is limited as most sales users prefer to work from Microsoft Outlook.
You decide to enable the Dynamics 365 App for Outlook.
You need to perform the various actions required. Each correct action is part of the solution but does NOT solve the problem completely.
Action: From the email settings in the Advanced settings, you migrate email router data from server-side synchronization to Dynamics 365 app for Outlook.
Does this meet the goal?
- Yes
- No
Correct answer: A
Question 8
Your sales team lacks important information on the Opportunity Close form.
You need to update the form.
Which out-of-the-box role must you have?
- Global administrator
- System administrator
- Sales manager
- System customizer
Correct answer: B
Question 9
You are implementing Dynamics 365 Sales at a new organization. All users will be using the Sales Hub app.
You need to assign the appropriate out-of-the-box security roles.
Using the principle of least access, which roles should you assign? To answer, move the appropriate roles to the correct users.
Each role may be used once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Correct answer: To work with this question, an Exam Simulator is required.
Question 10
A company is using Dynamics 365 Sales to track their sales pipeline.
Sales managers require their forecasting to include reasons why opportunities were lost, including losses to competitors.
You need to configure the sales process WITHOUT using custom code.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct answer: To work with this question, an Exam Simulator is required.
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