Download Avaya Aura Call Center Elite Support.7492X.ExamTopics.2025-05-05.51q.vcex

Vendor: Avaya
Exam Code: 7492X
Exam Name: Avaya Aura Call Center Elite Support
Date: May 05, 2025
File Size: 111 KB
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Demo Questions

Question 1
The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even if they know the extension number.
Which two commands would provide information to isolate the problem? (Choose two.)
  1. Display events extension
  2. Display events vector
  3. List trace vector
  4. List trace extension
Correct answer: BD
Question 2
What must be administered in the route-pattern for a multi-site Best Services Routing (BSR) application?
  1. The trunk group must be H.323.
  2. The FRL settings do not apply to BSR.
  3. Set TSC to y and set CA-TSC to "as needed".
  4. The ISDN parameters "QSIG/ETSI TSC Extension" can be left blank.
Correct answer: C
Question 3
To enable a Best Services Routing (BSR) Tie strategy, when the Alternate Selection on BSR Ties determines how BSR chooses which agent, skill, or location to select, which two administration forms need to be administered? (Choose two.)
  1. On the Feature Related System Parameters screen verify the BSR Tie Strategy field.
  2. On the VDN form, verify BSR Tie Strategy field.
  3. On the Hunt Group form verify BSR settings.
  4. Verify Suppression Timer is set correctly in the BSR application plan.
Correct answer: AB
Question 4
What are two call vectoring command failures for "adjunct routing"? (Choose two.)
  1. The VDN's COR does not permit routing to the adjuncts supplied destination.
  2. The specified agent is not logged into the specified split for a direct agent call.
  3. The VDN's COS-group does not have Console Permission set to y.
  4. The CTI link can be any identifier.
Correct answer: AB
Question 5
A customer has calls coming into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if it is answered at a different site.
Which two features should be used in the vectors to ensure that all calls are answered in a timely fashion? (Choose two.)
  1. Network Call Redirection
  2. Look-ahead Interflow
  3. Virtual Outflow
  4. Enhanced Look-ahead Interflow
Correct answer: BD
Question 6
In administering multi-site Best Services Routing (BSR), what are the two configurations that are associated VDN configurations? (Choose two.)
  1. UUI Treatment
  2. Supplementary Service Protocol
  3. BSR Available Agent Strategy
  4. BSR Application
Correct answer: AC
Question 7
While configuring a vector using the Best Services Routing (BSR) feature, the installer was not able to use the consider location command.
What is causing this problem?
  1. Expert Agent Selection (EAS) was not enabled on the Feature-Related System Parameters form.
  2. The location number is not defined in the BSR application form.
  3. The ASAI routing is not enabled.
  4. Preference Handling Distribution (FAS-PHD) was not enabled on the System-Parameters Customer-Options form.
Correct answer: A
Question 8
A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions.
Which object should the customer check to evaluate the system performance?
  1. System files
  2. Trace files
  3. Log files
  4. Traffic reports
Correct answer: C
Question 9
A customer with multiple locations wants to effectively balance the call load among agents at the various sites.
Which call center feature can provide this capability?
  1. Network Call Redirection (NCR)
  2. Best service Routing (BSR)
  3. Least Occupied Agent (LOA)
  4. Business Advocate (BA)
Correct answer: B
Question 10
Refer to the exhibit.
What are three reasons for turning on "Net Redir" = y? (Choose three.)
  1. Network Call Deflection does not use ISDN messaging.
  2. It supports route-to number ~r123658888.
  3. It increases trunk usage and costs.
  4. It supports Network Call Transfer.
  5. It decreases trunk usage and costs.
Correct answer: ADE
Question 11
What is the process for routing calls to one or more networked locations that appear as a single center called?
  1. Virtual Site Routing
  2. Multiple Routing
  3. Best Service Routing
  4. Interflow Routing
Correct answer: D
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